Reach Ready File Tools
What to include in a problem report
- The tool name, browser, and device type.
- The steps before the issue and the exact error message.
- A screenshot with personal details hidden, if needed.
Do not send passwords or sensitive documents. A description of the problem is often enough to start.
Start with the tool guide
Privacy questions
Read how files and website requests are handled.
Find a solution or prepare a problem report in the Help center.